Tidal not showing

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Tidal not showing

Postby michelangelo » Tue May 07 2019 10:58

Are you on Virtuoso or superstar plan?
Login into myvolumio on your device UI, then go to your profile, you should see your device enabled there

Let me know
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Tidal not showing

Postby PhantomLord » Wed Jun 05 2019 17:11

Hi,

I'm on Volumio 2.586 - latest to the date and I'm on Virtuoso plan activated on my device. Despite that I see "To see Streaming Services you must have MyVolumio..." in the My Music tab.

It's nothing new, I already had such problem once and "Delete User Data" helped, but sorry I'm not paying for Virtuoso just to Delete User Data every week or so. Please fix this as I see problem is neither new or shows up only for me.

Cheers
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Tidal not showing

Postby michelangelo » Wed Jun 05 2019 17:50

The latest release should have fixed the issue for good.
If it's not the case for you. Please do this so we can finally fix it for good:
- After the system starts, wait 20 seconds
- Send logs: https://volumio.github.io/docs/User_Man ... oting.html
- Paste the log link into an email sent to info at volumio dot org

We want to fix it for good, but this is very hard to track down... sorry
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Tidal not showing

Postby PhantomLord » Sun Jun 09 2019 12:34

Hello,

I'm on newest version for a few days now and everything seems to be working great. I'm terribly sorry for being a bit rude, I must have been annoyed by the problem :).

Hope the problem won't show up in the future, but if it will I'll log as you described.

Cheers
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Tidal not showing

Postby PhantomLord » Wed Jun 19 2019 19:06

Hi,

The problem appeared again after restart of the device. I just have sent log as described in the post above.

Cheers
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Tidal not showing

Postby michelangelo » Thu Jun 20 2019 08:11

PhantomLord wrote:Hi,

The problem appeared again after restart of the device. I just have sent log as described in the post above.

Cheers


Hi, sorry to hear that again. Can you please paste your log link and send it over via email?
Paste the log link into an email sent to info at volumio dot org
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Tidal not showing

Postby ma_sk1 » Thu Jun 20 2019 13:38

I think that, myvolumio is not ready as a paid program....because every single month users has a some problems....
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Tidal not showing

Postby PhantomLord » Sat Jun 22 2019 17:03

michelangelo wrote:
PhantomLord wrote:Hi,

The problem appeared again after restart of the device. I just have sent log as described in the post above.

Cheers


Hi, sorry to hear that again. Can you please paste your log link and send it over via email?
Paste the log link into an email sent to info at volumio dot org


Hello MichelAngelo,

I already did it - I sent email on 19.06.2019 with short description of a problem and of course link to the log I've created. Did you received that?

ma_sk1 wrote:I think that, myvolumio is not ready as a paid program....because every single month users has a some problems....


Well... you're kind of right, but I have a bit different attitude towards that. I've been using Volumio distros for about 2 years for FREE, so when there's way to monthly support developers by relatively small amount then I'm more than OK with it.
What's more, the only rough edge I've experienced so far is with Tidal integration. Granted, it's a bit PITA when it stops working, but thanks to MyVolumio account restoring everything is not that time consuming - usually I'm up and running in 10 minutes (including activation of my own scripts for LCD display and buttons).

To sum it up:
I'm glad that I can contribute with small payments, but I really expect those problems to be solved in the future :).

Cheers
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Tidal not showing

Postby PhantomLord » Sat Jul 13 2019 10:35

Hello,

Another update...turns out that my ISP is kind of lame and they're doing something with the internet packets that prevent MyVolumio to properly log in.
After talking with IT friend he suggested lowering MTU as he had idea about some of the frames being cut by my ISP.
I've lowered MTU to the 1400 (from default 1500) on my raspberry and now everything seems to be working fine. I've tried rebooting to test if it works after that and after 3 reboots every single time MyVolumio and Tidal works.

As a quick workaround I've added one line to the /etc/rc.local
"ifconfig eth0 mtu 1400"

which sets mtu for my ethernet connection to 1400 every time after reboot. Maybe it's not the most elegant solution, but it works.

Once again I'll report after some time if it stays ok.

Cheers
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