QOBUZ Temporarily not working from 20-09-19 to 23-09-19

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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby michelangelo » Fri Sep 20 2019 20:12

Dear community,
this afternoon we have been contacted by QOBUZ reporting they will temporarily disable QOBUZ access for Volumio until monday.
This is due to a particular search string causing disruption on their service. So they decided to disable Volumio access to avoid disruption on their service until monday.
We apologize for the inconvenience and we already put in place the fix they required, but there is nothing more we can do at the moment.

We will keep you posted.

UPDATE 23/09/2019

After a 4 days long exchange with QOBUZ technical team there is finally a solution, although not the one we were hoping for.
They decided to revoke the API key and issue a new one, in order to allow only updated Volumio clients to access their service.

For our users it means that to access QOBUZ again, it is required to update to latest Volumio version. We are rebuilding all Volumio versions (for all officially supported hardwares), and the new version will be available tomorrow (24/09/2019).

We are sorry for those days without your favourite music, but it was not under our control and we worked as hard as possible to minimize any disruption. We will update as soon as the updates will be available.

UPDATE 24/09/2019

QOBUZ is re-enabled on release 2.619, to use it again, please update to the latest version. Then (IMPORTANT) log-out and log-in again from QOBUZ.
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Re: QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby Hekra » Sat Sep 21 2019 11:35

Thx for your reaction!
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Re: QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby secuspec » Sat Sep 21 2019 20:24

Thanks Michelangelo. Perhaps it made sense to post this more prominently, since many people may be hit by that issue.

The issue brings me to another idea like allowing MyVolumio users to receive notifications about such issues. Perhaps an option to show such messages in the Volumio UI, of cause only from you?
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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby itdir » Sun Sep 22 2019 06:44

I stumbled onto this notice just now - after my Qobuz suddenly disappeared on Friday I spent the last 2 days updating Volumio, reinstalling Volumio, installing new Volumio image, searching Internet - glad I finally found the reason :)

FYI - If you have Bubble-UPnP app on your Android device you can access Qobuz with it, select Volumio renderer until Qobuz native returns. Awkward but works.
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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby Klabam » Sun Sep 22 2019 08:59

Ok so I guess updating, facory reset and 100 times trying to log in was a waste of time then.
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Re: QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby advr61 » Sun Sep 22 2019 11:10

Thanks for this post. I will stop looking for an answer until Monday.

Regards,
Ad.

Verstuurd vanaf mijn SM-G960F met Tapatalk
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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby Richard L » Mon Sep 23 2019 16:50

michelangelo wrote:Dear community,
this afternoon we have been contacted by QOBUZ reporting they will temporarily disable QOBUZ access for Volumio until monday.
This is due to a particular search string causing disruption on their service. So they decided to disable Volumio access to avoid disruption on their service until monday.
We apologize for the inconvenience and we already put in place the fix they required, but there is nothing more we can do at the moment.

We will keep you posted.


Hi, is this resolved yet? I still seem unable to login into Qobuz via Volumio.
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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby Olivier » Mon Sep 23 2019 16:54

Hi
Idem for me no access qobuz !
Oliver
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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby sjaaklaan » Mon Sep 23 2019 17:06

Same here. No Qobuz yet. When I type in my username and password, nothing happens. I did update Volumio just yet,as it states it should fix the connection string.
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QOBUZ Temporarily not working from 20-09-19 to 23-09-19

Postby michelangelo » Mon Sep 23 2019 21:40

UPDATE 23/09/2019

After a 4 days long exchange with QOBUZ technical team there is finally a solution, although not the one we were hoping for.
They decided to revoke the API key and issue a new one, in order to allow only updated Volumio clients to access their service.

For our users it means that to access QOBUZ again, it is required to update to latest Volumio version. We are rebuilding all Volumio versions (for all officially supported hardwares), and the new version will be available tomorrow (24/09/2019).

We are sorry for those days without your favourite music, but it was not under our control and we worked as hard as possible to minimize any disruption. We will update as soon as the updates will be available.
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michelangelo
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